Sports Management - Service Executive (93277) - WorkInSports (Visalia, CA)
ESSENTIAL DUTIES AND
Responsibilities:
Retention and renewal of LA Galaxy Season Ticket Members Be experts in understanding and using MLS ticket sales best practices Make a minimum number of touch points per Season Ticket account per year, depending upon profile of each account Implement and execute all amenities, benefits, and events for Season Ticket Members Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty Work sales table at LA Galaxy events Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals Other duties as assigned by the Manager of Season Ticket Sales and Service and other sales managers SUPPORTIVE DUTIES AND RESPONSIBILITIES Ensure marketing, ticket operations, and PR have all accurate ticket sales package information for website updates, order form updates, press releases, and ticketing system requirements Generate appropriate lists in conjunction with ticket sales management to support ticket sales initiatives Maintain effective and efficient CRM database Review and document fan complaints SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY Outstanding listening, written, and verbal communication skills Team-oriented with a proactive positive attitude Willingness to take initiative and ownership of projects Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress Excellent organizational and time management skills Proven to be reliable, diligent, self-motivated and dedicated Quality presentation skills ability to create, analyze, interpret, and present reports and correspondence Enthusiasm for and/or experience in professional sports sales and/or service Thoroughness and attention to detail Compliance with organizational directives QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE Bachelors degree in communications, sports, business, marketing or related field preferred High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage Experience and training in Outbox, Microsoft CRM, or other Customer Relations Management system preferred Familiarity with basic tenets of sales and customer service, sports industry specific a plus Bilingual English and Spanish a plus Licenses or certificates none specifically required.
Work Environment at times the noise level may be loud (especially during games).
COMPENSATION Competitive base salary plus performance-based commissions and bonuses OTHER (Sports Marketing, Sales) Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Retention and renewal of LA Galaxy Season Ticket Members Be experts in understanding and using MLS ticket sales best practices Make a minimum number of touch points per Season Ticket account per year, depending upon profile of each account Implement and execute all amenities, benefits, and events for Season Ticket Members Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty Work sales table at LA Galaxy events Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals Other duties as assigned by the Manager of Season Ticket Sales and Service and other sales managers SUPPORTIVE DUTIES AND RESPONSIBILITIES Ensure marketing, ticket operations, and PR have all accurate ticket sales package information for website updates, order form updates, press releases, and ticketing system requirements Generate appropriate lists in conjunction with ticket sales management to support ticket sales initiatives Maintain effective and efficient CRM database Review and document fan complaints SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY Outstanding listening, written, and verbal communication skills Team-oriented with a proactive positive attitude Willingness to take initiative and ownership of projects Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress Excellent organizational and time management skills Proven to be reliable, diligent, self-motivated and dedicated Quality presentation skills ability to create, analyze, interpret, and present reports and correspondence Enthusiasm for and/or experience in professional sports sales and/or service Thoroughness and attention to detail Compliance with organizational directives QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE Bachelors degree in communications, sports, business, marketing or related field preferred High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage Experience and training in Outbox, Microsoft CRM, or other Customer Relations Management system preferred Familiarity with basic tenets of sales and customer service, sports industry specific a plus Bilingual English and Spanish a plus Licenses or certificates none specifically required.
Work Environment at times the noise level may be loud (especially during games).
COMPENSATION Competitive base salary plus performance-based commissions and bonuses OTHER (Sports Marketing, Sales) Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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